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Refund Policy

REFUND POLICY

Yoobi’s current refund policy permits a full refund for purchases of products within thirty (30) days of your purchase date, minus the cost of shipping. If thirty (30) days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All purchase transactions made through Yoobi.com are subject to Yoobi’s refund policy in effect at the time of purchase.  We may modify our refund policy from time to time so you should check these each time prior to making a purchase on the Site. For items to be eligible for a refund, they must be unused and in the same condition that you received it.  It must also be in the original packaging.  We only process refunds for items purchased on Yoobi.com.  

GIFT CARDS

Gift cards purchased on Yoobi.com are non-refundable.
 

HOW TO RETURN YOUR ITEMS

To return your product, please include your order number* and mail all Yoobi items to :

Attn: Yoobi Returns
10660 Acacia Ave
Rancho Cucamonga CA 91730

 

*Your five digit order number can be found on your original packing slip, for example : #10001 


You will be responsible for paying for the cost of shipping to return your items. Shipping costs are non-refundable. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.

Yoobi cannot guarantee that we will receive your returned item.

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

Please allow up to 10 business days after your items have been received by our warehouse for your refund email confirmation to send. Once your return is received, inspected and approved, we will send you an email confirming your refund amount.

Please note that, depending on your original form of payment method, it can take up to 7 business days for your refunded amount to apply to your account. 

If you have any questions regarding refunds, please do not hesitate to contact us at customerservice@yoobi.com. Our Yoobi Experts are happy to help you!

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